FAQ — Petals and Poses

Booking & Payments

Start by completing our Book Your Experience inquiry form. We'll review your event details, confirm availability, and send a personalized quote. Your date is secured once your rental agreement is signed and your 50% nonrefundable deposit is received.
Yes. A 50% nonrefundable deposit is required to secure your date, with the remaining balance due 14 days before your event.
We understand that plans can change! Please contact us as soon as possible with any updates. Changes to your package, backdrop, event location, or rental time are subject to availability and may affect pricing.
Your 50% booking deposit is nonrefundable. Cancellations made more than 14 days before your event are eligible for a refund of any payments made beyond the initial deposit. Cancellations made 14 days or fewer before your event are nonrefundable.
We allow one reschedule within 6 months of your original event date, provided you give at least 14 days' notice. Rescheduling is subject to availability of your new date, equipment, backdrops, and additional services. Pricing adjustments may apply if your selections change.

All four Petals & Poses experiences include up to 3 hours of rental time. Additional time may be arranged in advance for $125 per hour, subject to availability. Day-of extensions, when available, are $150 per hour.
Our photo booth experiences include our wood-grain digital photo booth, umbrella lighting, a personalized welcome screen, custom photo overlays, and digital sharing. Printed photos are available as an optional add-on.
Absolutely! If you'd like to pair The Pose photo booth experience with one of our fabric backdrops, select your preferred backdrop in the inquiry form. We'll provide a personalized quote based on your selections.
Yes! Petal Mini offers a fabric backdrop rental, while The Petal features one of our floral walls. Both are available without the photo booth.
Printed photos are not included in our standard packages, but instant printing can be added to eligible photo booth experiences for an additional fee.
Yes! Browse our Backdrop Collection and select your preferred design when submitting your inquiry. All backdrop selections are subject to availability.

We're based in Lakeside, Arizona, and serve the White Mountains, including Show Low, Pinetop-Lakeside, Snowflake, Heber, and surrounding communities. Events outside our standard service area may be accommodated for an additional travel fee.
Yes! We handle delivery, setup, and breakdown of your rented equipment. Setup and breakdown time are separate from your rental period.
Yes! Professional attendant service is available as an optional paid add-on with our photo booth experiences, including packages with instant printing. Our attendant helps guests enjoy a smooth, seamless photo booth experience throughout your event.
Attendant service must be arranged in advance and is subject to availability.
Outdoor setups may be possible depending on weather, ground conditions, power availability, and protection from the elements. Please tell us about your outdoor venue when submitting your inquiry so we can confirm suitability.
Space requirements depend on your selected experience and backdrop. We'll confirm the setup area and any power needs with you before your event.

We're here to help make your celebration as effortless as it is unforgettable. Reach out and let's create something beautiful together.